Return and Refund Policies

Return/Refund Policy

Return and Exchange

  • Ferni inc will accept returns and exchanges on any product bought through our online store within 30 days of purchase.
  • All returns must be unworn, unwashed and returned with instructions label.
  • If your product is defective and was purchase through our online store (www.ferni.ca) we allow 30 days from date of purchase to return the product for an exchange or credit. If your product is defective and was purchases in a store, please return your item to the store in which you purchased it for a replacement or refund.

Unfortunately, purchases made in a store cannot be returned or exchanged for any reason via the online store. Any merchandise purchased from a store does not qualify for a warranty through this online store and must be returned or exchange according to that store’s policy

Repack Merchandise

Package the items to be returned or exchanged with instruction label, if available. Enclose the completed Return and Exchange Form and a copy of your original invoice/receipt.

Ship

Please send all returns and exchanges to:

Ferni inc Return

665 boul de Mortagne

Boucherville, Quebec

Canada

J4B 0K2

Rules and restrictions for Returns

  • Customer is responsible for cost of shipping, unless otherwise noted.
  • All returns must be accompanied by a Returns and Exchange form and a copy of invoice or receipt.
  • Shipping and handling charges are non-refundable.
  • Items must be returned in new, unused condition and in original packaging.
  • We are not responsible for any damage or loss of product in transit back to us.
  • In the event an item is damaged during shipment, please contact the carrier with your tracking number.
  • We reserve the right to refuse a refund request if it does not comply with these policies.